Jo and Joe e-card help pages

We'll do our best to solve any problems you're having with the site.

We can't offer telephone support, so we've listed the most common questions below.

Please help us out by checking here first. If your question isn't listed, click on the button at the end.


If your question is not listed above, please click here.

I've forgotton my password

Never mind, we all do it. Just click here, tell us your email address and we'll drop you a reminder.

I can't see the card previews

Check your browser's 'pop-up blocker' will allow pop-ups from this site. If not, please add us to the list of allowed sites.

I can't see the animations

It sounds like you don't have the current version of the free Adobe Flash player installed on your computer. You'll need it to view any of the cards, you can download it here for free.

I can't hear the music

Ok, at the risk of sounding rude, have you turned your speakers on? If you have, check that you haven't hit the mute button, or that the volume isn't turned down.

I'm having problems logging in

Sorry to hear that - it can only be because the email and password you're using doesn't match our records. You can request a password reminder here, and an email address reminder here.

I've sent a card but it hasn't arrived

There are a number of reasons why your card may not have been received.

Start by checking your card history. If the card is listed, then it definitely left our server. It may be that your receipient simply hasn't checked their email yet. They will automatically receive two reminders that they have a card waiting, one after 3 days, and another after 7 days.

Secondly, check that the address you used was correct (for example hotmail.com instead of hotmail.co.uk). If the card was undeliverable (because of an bad address), you would have received a notification from us immediately, and the card would show as undeliverable in your card history.

There's a chance that your recipient has a spam filter set up which is stopping the card from reaching their inbox. In particular this can effect Hotmail, Yahoo and AOL addresses. If you suspect this may have happened, ask your recipeint to check their junk mail box, and to add www.joandjoe.com to their 'safe' list before you send them more cards. We do everything possible to avoid this happening, and are continually monitoring the spam mail situation.

Can I resend a card?

Yep - just click resend in your card history

I've changed my email address

No problem, simply update your details before sending any more cards.

I can't remember which email address I registered

Don't worry, as long as you can answer a few quick security questions, we can remind you. Just click here.

[If none of these have answered your question, please click here.]

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