Help with our Animated e-Cards
We'll do our best to solve any problems you're having with the site. We can't offer telephone support, so we've listed the most common questions below.
Please help us out by checking here first. If your question isn't listed, click on the button at the end.
- I've forgotton my password
- I can't see the animations
- I can't hear the music
- I'm having problems logging in
- I've sent a card but it hasn't arrived
- I've changed my email address
- I can't remember which email address I registered
If your question is not listed above, please contact us.
I've forgotton my password
Never mind - we all do it. Just click here, tell us your email address and we'll send you a new one!
I can't see the animations
It sounds like you don't have the current version of the free Adobe Flash player installed on your computer. You'll need it to view any of the cards, you can download it here for free.
I can't hear the music
OK, at the risk of sounding rude, have you turned your speakers on? :-)
If you have, check that you haven't hit the mute button, or that the volume isn't turned down.
I'm having problems logging in
I've sent a card but it hasn't arrived
There are a number of reasons why your card may not have been received.
Start by checking your card history. If the card is listed, then it definitely left our server. It may be that your recipient simply hasn't checked their email yet. They will automatically receive two reminders that they have a card waiting, one after 3 days, and another after 7 days.
Secondly, check that the address you used was correct (for example hotmail.com instead of hotmail.co.uk). If the card was undeliverable (because of an bad address), you would have received a notification from us immediately, and the card would show as undeliverable in your card history.
There's a chance that your recipient has a spam filter set up which is stopping the card from reaching their inbox. In particular this can effect Hotmail, Yahoo and AOL addresses. If you suspect this may have happened, ask your recipient to check their junk mail box, and to add www.joandjoe.com to their 'safe' list before you send them more cards. We do everything possible to avoid this happening, and are continually monitoring the spam mail situation.
I've changed my email address
No problem, simply update it in your profile before sending any more cards.
I can't remember which email address I registered
Don't worry, as long as you can answer a few quick security questions, we can remind you. Just click here.
If none of these have answered your question, please click here.