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1. Legal basis
1.1 The EU General Data Protection Regulation, the Data Protection Act 2000 and the Data Protection
Amendment Act 2018 serve the right to protection of personal data. We process your data exclusively on the
basis of the legal provisions (DSGVO, DSG 2018, TKG 2003).
2. Basic principles
2.1 The responsible party is KNSA Hotel Austria GmbH Europaplatz 1/6 1150 Vienna Data protection officer: Julia Neuhold, Julia.Neuhold@accor.com
2.2 We are particularly concerned to protect and keep safe all personal data that you entrust to us. In this document you will learn more about how we use and process your personal data.
3. Purpose, legal basis, storage period and data recipients
3.1 We need the collected personal data for contract fulfillment, billing, assertion of contractual claims, for customer service purposes and for advertising purposes. The data is collected, stored, processed and used for this purpose.
3.2 The legal basis for the processing of your personal data are on the one hand contract performance (hotel stay), legitimate interests, the fulfillment of our legal or contractual obligations and on the other hand your consent. Failure to provide the data may have different consequences.
3.3 We process your personal data, as far as necessary, for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) as well as beyond that in accordance with the statutory retention and documentation obligations, which result, among other things, from the Unternehmensgesetzbuch (UGB), the Bundesabgabenordnung (BAO) as well as until the end of any litigation, ongoing warranty and guarantee periods, etc.
3.4 As part of the operation of our business purpose, we commission external service providers who may gain access to your personal data in the course of their activities, insofar as they require the data to perform their respective services. These service providers have undertaken to comply with the applicable data protection regulations vis-à-vis us. Order processing contracts have been concluded in accordance with Art 28 DSGVO. You can request more detailed information on the order processors commissioned by us at
4. Guest registration
4.1 Your information including personal data during guest registration will be processed and archived by us. This data will not be collected or passed on without your consent. Without this data we cannot process your stay.
4.2 The data processing is based on the legal provisions of § 96 para 3 TKG and Art 6 para 1 lit a (consent) DSGVO.
5 Consent and right of revocation
5.1 If your consent is required for the processing of your data, we will process it only after your express consent.
5.2 In principle, we do not process data of minors and are not authorized to do so. By giving your consent, you confirm that you have reached the age of 14 or that you have the consent of your legal representative.
5.3 You can revoke your consent at any time at the following e-mail address: Julia.Neuhold@accor.com. In
such a case, the data previously stored about you will be anonymized and subsequently used only for
statistical purposes without personal reference. By means of the revocation of consent, the lawfulness of the
processing carried out on the basis of the consent until the revocation is not affected.;
6. Data security
6.1. KNSA Hotel Austria GmbH uses technical and organizational security measures in order to protect the stored personal data against accidental or intentional manipulation, loss or destruction and against access by unauthorized persons. Our security measures are continuously improved in accordance with technical progress.
7. Your rights
7.1 You have the right to obtain information from the responsible KNSA Hotel Austria GmbH, Europaplatz 1/6, 1150 Vienna, Data Protection Officer Julia Neuhold, Julia.Neuhold@accor.com about the personal data concerned at any time. Insofar as there is no legal obligation to retain the data, you have the right to have this data deleted and to object to the processing. Furthermore, you have the right to correct the data as well as to restrict processing, to data portability as well as to lodge a complaint with the Austrian Data Protection Authority (Wickenburggasse 8-10, 1080 Vienna, e-mail: email@example.com).
7.2 Please contact us regarding your rights at firstname.lastname@example.org or write to:
KNSA Hotel Austria GmbH