Contact us

To submit your feedback, please send an email to: paris.gentilly@joandjoe.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

We have 195 rooms.
• 2 single from 15 to 20 m² with a capacity of up to 4 guest(s).
• 2 triple of 20 m² with a capacity of up to 3 guest(s).
• 27 quadruple of 23 m² with a capacity of up to 4 guest(s).
• 120 Cabins of 5 m² with a capacity of up to 1 guest(s).
• 2 Room of 6 Pax of 42 m² with a capacity of up to 6 guest(s).
• 23 Room of 5 Pax of 29 m² with a capacity of up to 5 guest(s).
• 5 Dorms of 8 Pax of 30 m² with a capacity of up to 8 guest(s).
• 6 Dorms of 12 Pax of 45 m² with a capacity of up to 12 guest(s).
• Main amenities: air conditionner, non smoking.

For luggage, lockers are available at 4 EUR for each drop.

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: paris.gentilly@joandjoe.com.

Our team speaks English, French, German, Italian and Spanish.

The rooms for 3 to 12 people are equipped with single beds (90x200cm).
The cabins, as well as the classic and deluxe double rooms, are equipped with queen size beds(160X200 cm).

The front desk is open 24/7

We don't provide safe in our rooms. Please contact the front desk for more informations.

We offer a secure parking space at a rate of 18 EUR/day.
(Max vehicle height accepted: 200 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.
Electric cars:
We have a charging station for electric vehicles at no extra cost.
Bike parking:
We have a bike parking area.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.