Contact us

You are welcome to check in anytime after 15:00.
We can offer you an early check-in from 12:00 for 10 EUR per room

The front desk is open 24/7

For luggage, lockers are available at 4 EUR for each drop.

To submit your feedback, please send an email to: paris.gentilly@joandjoe.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

Our team speaks English, French, German, Italian and Spanish.

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: paris.gentilly@joandjoe.com.

Regular check-out is until 10:00 Although, It is possible to request a late check-out until 13:00. The price is 10EUR per person. Late check-outs must be requested directly at the front desk and are subject to availability

We offer a secure parking space at a rate of 18 EUR/day.
(Max vehicle height accepted: 200 CM).
Our parking spots are limited and are subject to availability.
It is not possible to book them in advance.
Unfortunately we do not have a valet parking service.
Electric cars:
We have a charging station for electric vehicles at no extra cost.
Bike parking:
We have a bike parking area.

We have 195 rooms.
• 2 single from 15 to 20 m² with a capacity of up to 4 guest(s).
• 2 triple of 20 m² with a capacity of up to 3 guest(s).
• 27 quadruple of 23 m² with a capacity of up to 4 guest(s).
• 120 Cabins of 5 m² with a capacity of up to 1 guest(s).
• 2 Room of 6 Pax of 42 m² with a capacity of up to 6 guest(s).
• 23 Room of 5 Pax of 29 m² with a capacity of up to 5 guest(s).
• 5 Dorms of 8 Pax of 30 m² with a capacity of up to 8 guest(s).
• 6 Dorms of 12 Pax of 45 m² with a capacity of up to 12 guest(s).
• Main amenities: air conditionner, non smoking.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit or debit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• We do not require a security deposit. Please note that if you have chosen the prepaid option, you will be required to pay the total amount in advance.
• We do not accept installment payments.
• We do not accept payments made for someone else.