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Frequently asked questions

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Which hotel or city is your question about?

Our flex rates are cancellable until 48h prior to arrival.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

We don't have any promo code at the moment.
The best offers are always available on this chat.

Which hotel or city is your question about?

Which hotel or city is your question about?

These are the advantages of booking direct with us:
• Best price online guaranteed

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: contact@joandjoe.com

Which hotel or city is your question about?

We have put in place the necessary procedures to offer you the safest stay in compliance with the hygiene standards designed to combat COVID-19.
- Complete cleaning of the rooms before each stay
- Daily cleaning of common areas
- Social distancing
Please inform yourself about the current regulations of the city you're in regarding Covid-19.

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