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Frequently asked questions

You are able to check in after 15:00.
We do not offer an early check-in.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

The front desk is open 24/7

Our flex rates are cancellable until 48h prior to arrival.

The best offers are always available on this chat.

Our bathrooms in private double rooms only are equipped with: soap, shower gel and shampoo. We also provide towels and the hair dryer (upon request).
Towels rental for other room types:
Paris Gentilly, Paris Nation, Hossegor: 4 EUR per day
Vienna: 2 EUR per day

Secure luggage storage is available for all our guests for free before check-in and after check-out.

These are the advantages of booking direct with us:
• Best price online guaranteed

We do not have day offers.

We have put in place the necessary procedures to offer you the safest stay in compliance with the hygiene standards designed to combat COVID-19.
- Complete cleaning of the rooms before each stay
- Daily cleaning of common areas
- Social distancing
Please inform yourself about the current regulations of the city you're in regarding Covid-19.