• special request

  • * Mandatory Fields
  • Groups

  • Terms and Conditions

Frequently asked questions

You are able to check in after 15:00.
We do not offer an early check-in.

The front desk is open 24/7

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book a room online. If you do not have a credit card please contact us.

Our bathrooms in private double rooms only are equipped with: soap, shower gel and shampoo. We also provide towels and the hair dryer (upon request).
Towels rental for other room types:
Paris Gentilly, Paris Nation, Hossegor: 4 EUR per day
Vienna: 2 EUR per day

Our flex rates are cancellable until 48h prior to arrival.

We have put in place the necessary procedures to offer you the safest stay in compliance with the hygiene standards designed to combat COVID-19.
- Complete cleaning of the rooms before each stay
- Daily cleaning of common areas
- Social distancing
Please inform yourself about the current regulations of the city you're in regarding Covid-19.

The best offers are always available on this chat.

Yes, the property is wheelchair friendly.
Our accessible rooms are equipped with roll-in showers.
At the end of the reservation form there will be a “special request” box make sure to mention that you need an accessible room and we will take care of the rest.

We offer free wifi.
If you have trouble logging in, please ask the front desk. They will assist..
All our Jo&Joe have open wifi accessible without code for our guests. These are not public, thus being 100% secure.