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Frequently asked questions

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You are able to check in after 15:00.
We do not offer an early check-in.

Flexible reservations are fully refundable with a minimum of 48 hours notice prior to check-in date. Other kinds of reservations are not refundable.

We don't have any promo code at the moment.
The best offers are always available on this chat.

Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.
We accept the following payment methods:
• MasterCard
• American Express
• Visa
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

The front desk is open 24/7

Secure luggage storage is available for all our guests for free before check-in and after check-out.

These are the advantages of booking direct with us:
• Best price online guaranteed

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: contact@joandjoe.com

Our bathrooms in private double rooms only are equipped with: soap, shower gel and shampoo. We also provide towels and the hair dryer (upon request).
Towels rental for other room types:
Paris Gentilly, Paris Nation, Hossegor: 4 EUR per day
Vienna: 2 EUR per day

Our hostel is part of Accor.
- Star rating: 2 stars.
- Service category: Economy.
More info here

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